Mosafer Top Platform is one of the leading platforms offering accommodation booking, car rental, and tourism services. The platform operates in Yemen to provide its services to partners and customers, contributing to the enhancement of the tourism sector in the country. Below is an overview of the privacy and pricing policies for the platform's partners, including property owners, car rental offices, tourism service companies, and travel agencies:

Privacy Policy

Masafir Top places great importance on protecting the personal data of its partners and customers. The privacy policy includes the following points:

• Data Collection: Masafir Top collects personal data such as names, contact information, payment details, as well as booking information and customer preferences.

• Data Usage: The data is used to facilitate bookings, process payments, provide technical support, and send promotional offers with the user’s consent.

• Data Sharing: Data is shared with service providers (such as hotels, car rental companies, and travel agencies) to process bookings and with technical service providers to ensure the platform operates efficiently. It may also be shared with legal authorities when necessary.

• Data Protection: Masafir Top employs advanced technologies such as encryption and firewalls to ensure the confidentiality and security of personal information.

Pricing and Commission Policy

Masafir Top operates on a commission-based model from its partners for each booking made through the platform. The details of this model include:

• Commissions:

  • Property Owners: The commission rate ranges between 5% and 10% of the booking value, depending on the type of accommodation, geographical location, and agreement with the partner.
  • Car Rental Offices, Tourism Companies, and Travel Agencies:
    • Commission rates vary depending on the type of service and location and are determined based on agreements with Masafir Top.
    • An additional 5% commission is applied to tourism companies and travel agencies offering packages and programs on the platform.

• Transparency: Masafir Top is committed to providing clear and inclusive pricing that covers taxes and fees, ensuring no hidden costs for customers.

• Payment Methods: Payment options include credit cards, digital wallets, or bank transfers, with digital receipts provided for every transaction.

• Cancellations and Refunds: Cancellation and refund policies are set by partners (such as property owners, car rental companies, and travel agencies) and are communicated to customers before completing the booking.

Commitment to Transparency and Trust

Masafir Top in Yemen is dedicated to building partnerships based on trust and transparency by providing a secure and reliable environment for both partners and customers. To achieve mutual success, partners can access detailed information about pricing and commission policies through the platform’s partner portal or contact the support team for tailored guidance.

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